CHANGE OF DATE

Tours by CAR:

  • You can reschedule the tour date by notifying me at least 48 hours in advance, subject to my availability on the proposed new date. If I am unavailable on the rescheduled date, it will be treated as a cancellation, and the refund policy outlined below will be applicable.
  • Date changes are not permitted if less than 48 hours.

Tours by TOUR VAN or LUXURY MPV:

  • You can reschedule the tour date by notifying me at least 3 days in advance, subject to my availability on the proposed new date. If I am unavailable on the rescheduled date, it will be treated as a cancellation, and the refund policy outlined below will be applicable.
  • Date changes are not permitted if less than 3 days.

Tours by BUS:

  • You can reschedule the tour date by notifying me at least 7 days in advance, subject to my availability on the proposed new date. If I am unavailable on the rescheduled date, it will be treated as a cancellation, and the refund policy outlined below will be applicable.
  • Date changes are not permitted if less than 7 days.

REFUND POLICY

100% REFUND:

  • You are eligible for a full refund in the event of a 'Force Majeure.' 'Force Majeure' is defined solely in the circumstance where your ship is unable to dock on the scheduled date. Additionally, please ensure that you notify me at least 48 hours in advance.

    - or -

  • Cancellation is made ≥ 30 days before the tour date.

50% REFUND:

  • Cancellation is made 15~29 days before the tour date.

25% REFUND:

  • Cancellation is made 8~14 days before the tour date.

0% REFUND:

  • Cancellation is made ≤ 7 days before the tour date.

REFUND TRANSACTION FEES:

  • The refund will be processed through WISE.COM, with all transaction fees being subtracted from the refunded amount.

Tourist Guide Identity Anti-Scam Check

Click here to verify my identity using the Penang Tourist Guides Association (PTGA) database. If the link isn't working, please search for 'TG6630' in the TG No field.

Click here to verify my identity using the Ministry of Tourism, Arts & Culture (MoTAC) database. If the link isn't working, please search for 'TG6630' in the TG No field.

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